**Effective Date:** [05-01-2025]

Ceylon Stage (“we,” “our,” or “us”) is committed to providing a transparent and reliable ticketing experience for both event organizers and ticket buyers. This Refund and Cancellation Policy outlines the conditions under which tickets may be refunded, canceled, or exchanged.

1. General Policy

All ticket purchases made through Ceylon Stage are considered **final** unless otherwise explicitly stated by the event organizer. We act solely as a platform provider and do not make guarantees regarding event delivery, changes, or outcomes.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• Event Cancellation:** If the event is canceled entirely by the organizer.
• Event Postponement:** Refunds may be available upon request, subject to organizer approval.
• Organizer Approval:** If the event organizer has a policy that allows refunds and authorizes it.

All refunds are **subject to organizer policies**, which may vary per event.

3. Non-Refundable Items

• Service Fees:** All service fees charged during checkout are non-refundable.
• Partially Attended Events:** No refunds will be issued for events that are partially attended or left early.
• No-shows:** Customers who do not attend the event are not eligible for a refund.

4. Exchange Policy

Tickets are **not exchangeable** unless explicitly authorized by the event organizer. This includes:

• Switching event dates
• Upgrading ticket categories
• Transferring to other events

5. Requesting a Refund

To request a refund:

1. Email **[email protected]** with your order number and reason for the request.
2. We will coordinate with the event organizer for review.
3. If approved, refunds will be issued to the original method of payment within 5–10 business days.

6. Event Cancellations and Changes

In case of event cancellation or significant changes (e.g., time/date/location):

• Customers will be notified via the email provided at checkout.
• Refunds or alternate arrangements will be processed per the organizer’s instructions.

7. Processing Time

Refunds approved by the organizer will be processed within **5 to 10 business days**. Processing times may vary depending on your bank or payment provider.

8. Contact Us

If you have any questions or concerns regarding a refund or cancellation, please contact: Email:[email protected]

*This Refund Policy is subject to change without notice. It is your responsibility to review the policy before purchasing tickets.*